Returns & Exchanges
We believe in what we are doing, and we stand behind the products we make. If you're not satisfied with your Appalachian Gear Company product, you can return it for a replacement or refund within 6 months of purchase. Appalachian Gear’s return policy doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. Exchanges for size, color, or other product must be returned in original unused condition within 30 days of purchase. All of our garments are manufactured in limited runs, so please include your top 3 color preferences in case we are already sold out of your color/size combo of choice.
How to return or exchange an item
- Send an email to firstname.lastname@example.org including your order number, name, shipping address, and a brief explanation of why you’re returning the item.
- If you're exchanging your garment for a different size or color, please include 3 color preferences in case we are sold out of your original color. We will pay return shipping for items being exchanged.
- Appalachian Gear Company is not responsible for items lost or damaged in transit. We encourage customers to use a shipping method that includes tracking and/or delivery confirmation.
- Pack the item securely and include the original product packaging, if possible, or any suitable shipping package. Attach the return shipping label, or address your package to:
Appalachian Gear Company
1400 Amble Drive
Charlotte N.C. 28206