Refund Policy & Discount Policy
PRODUCT SATISFACTION
We believe in what we are doing, and we stand behind the products we make. If you're not satisfied with your Appalachian Gear Company product, you can return it for a replacement or refund within 30 days of delivery of your order. Refunds for returned items are issued through the Appalachian Gear Company website upon return and review of the condition of the item. Appalachian Gear’s warranty policy doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. This includes insect damage, such as moths. Exchanges for size, color, or other product must be returned in original, unused condition within 30 days of delivery of your order. All of our garments are manufactured in limited runs, so please include your top 3 color preferences in case we are already sold out of your color/size combo of choice.
HOW TO RETURN OR EXCHANGE AN ITEM:
- Send an email to customerservice@appgearco.com including your order number, name, shipping address, and a brief explanation of why you’re returning the item.
- If you're exchanging your garment for a different size or color, please include 3 color preferences in case we are sold out of your original color. We will pay domestic return shipping for items being exchanged.
- Appalachian Gear Company is not responsible for items lost or damaged in transit. We encourage customers to use a shipping method that includes tracking and/or delivery confirmation.
- To mitigate the spread of COVID19 to our employees and customers, return and exchange packages will be quarantined for approximately 10 days before they are processed by our fulfillment department.
- We fulfill all of our orders in-house and by hand, so it may take several days to process your return or exchange once we have received it and after it has been quarantined. If you're concerned about whether we've received your return/exchange, feel free to shoot us an email!
- Pack the item securely and include the original product packaging, if possible, or any suitable shipping package. Attach the return shipping label, or address your package to:
Appalachian Gear Company
815 Floyd Street
Kings Mountain, N.C. 28086
DISCOUNTS & SALES
- We provide various types of site-wide sales and individual discount codes from time to time. Site-wide sales and individual discount codes cannot be combined. If there is a site-wide sale in process, there will not be an area in the shopping cart to input any type of promotional discount code. All valid discount codes can be used prior to site-wide sales, or after site-wide sales.